Last updated: 25 October 2026
About our service
If we got something wrong — a broken form, a mishandled enquiry, a privacy issue — emailhello@glasgowmechanic.co.uk with what happened and what you'd like us to do. We aim to acknowledge within five working days.
About repair work
The repair contract is with the technician or repairing garage, so complaints about diagnosis, workmanship, parts or price go to them first. If you don't have their details, email us and we'll provide them — we won't withhold them to avoid a complaint.
If it isn't resolved
Ask the repairer whether they belong to a dispute scheme such asThe Motor Ombudsman. For general advice, contact Citizens Advice Scotland or your local Trading Standards service. Your statutory rights are unaffected.
Data complaints
Complaints about how we handled personal information can go to the ICO atico.org.uk.